Fleurs de Lou

General Terms and Conditions (GTC)

1. Scope

These general terms and conditions (GTC) apply to all orders and deliveries made through the Fleurs de Lou online shop. By using our website and placing an order, you accept these GTC.

2. Conclusion of contract

The contract is concluded as soon as the customer completes the order process on our website and receives an order confirmation by email from Fleurs de Lou . By placing the order, the customer declares bindingly that he or she wishes to purchase the ordered goods.

3. Prices and payment terms

All prices on our website include VAT and any delivery costs. Payment can be made by credit card, PayPal, Twint or bank transfer. Fleurs de Lou reserves the right to exclude individual payment methods.

4th delivery

We only deliver our products within Switzerland. Delivery costs and times are indicated on our website. Orders received by 5:00 p.m. on working days are usually delivered the next working day. Fleurs de Lou accepts no responsibility for delays caused by third parties (e.g. delivery services).

5. Right of withdrawal

Since our products are perishable goods (flowers), there is no right of cancellation under the Distance Selling Act. Orders can only be cancelled if this is done before the order is processed. Orders that have been processed once cannot be returned.

6. Complaints and Defects

If the flowers delivered are damaged or of poor quality, the customer must report this immediately, but no later than within 24 hours of delivery. Complaints should be sent by email to info@fleursdelou.ch, with a photo of the damaged goods and a description of the defect. After our inspection, we will offer either a replacement delivery or a refund.

7. Liability

Fleurs de Lou is only liable for damages caused by intentional or grossly negligent behavior. No liability is accepted for slight negligence and damages caused by third parties (e.g. delivery services).

8. Data Protection

The personal data required for business transactions will be treated confidentially and will not be passed on to third parties unless this is necessary to process the order (e.g. delivery services). You can find further information in our [privacy policy].

9. Place of jurisdiction and applicable law

All disputes arising from or in connection with these Terms and Conditions shall be subject exclusively to Swiss law. The place of jurisdiction is the registered office of Fleurs de Lou, unless mandatory legal provisions conflict with this.

10. Final provisions

Should individual provisions of these Terms and Conditions be or become invalid, this shall not affect the validity of the remaining provisions. Changes and additions to the Terms and Conditions must be made in writing.

privacy policy

1. General

The protection of your personal data is very important to us, Fleurs de Lou. In this privacy policy we explain which personal data we collect, how we use it and what rights you have with regard to your data. In doing so, we adhere to the applicable legal provisions of the Swiss Data Protection Act (DSG) and, where applicable, the EU General Data Protection Regulation (GDPR).

2. Person responsible

The person responsible for data processing on this website is:

Fleurs de Lou (Guggenbühl Plants AG)
Am Lochenweiher 16, 8906 Bonstetten
info@fleursdelou.ch
445520322

3. Collection and processing of personal data

We collect and process personal data only to the extent necessary to provide our services. The personal data we may collect includes:

• first and last name
• address
• E-mail address
• phone number
• payment information
• order history

This data is either provided directly by you (e.g. when placing an order or contacting us) or collected automatically when you use our website (e.g. via cookies).

4. Purpose of data processing

We use your personal data for the following purposes:

• processing and handling of orders
• delivery of the ordered products
• invoicing and payment processing
• customer service and processing of inquiries
• marketing purposes (e.g. newsletter), provided you have expressly consented to this
• Improving our website and services (e.g. analyzing usage behavior)

5. Transfer of data to third parties

Your personal data will only be passed on to third parties if this is necessary to fulfil the contract, in particular to:

• payment service providers (e.g. credit card providers, PayPal)
• delivery services (e.g. parcel services)
• IT service providers who support us in operating the website

Any further disclosure of your data will only take place with your express consent or if we are legally obliged to do so.

6. Storage and deletion of data

We only store your personal data for as long as it is necessary to fulfil the purposes stated above or as long as we are legally obliged to do so. After the storage period has expired, the data will be deleted or anonymised.

7. Data security

We use technical and organizational security measures to protect your data from unauthorized access, misuse, loss or destruction. These measures are regularly reviewed and adapted in line with technological advances.

8. Your rights

You have the following rights under applicable data protection laws:

• Right to information: You have the right to receive information about the personal data we process at any time.
• Right to rectification: You can request the rectification of incorrect or incomplete data.
• Right to erasure: You have the right to request the erasure of your personal data, provided that there are no statutory retention periods to the contrary.
• Right to restriction of processing: You can request that we restrict the processing of your data under certain circumstances.
• Right to data portability: You have the right to receive your personal data in a structured, common and machine-readable format or to request that it be transmitted to another controller.
• Right to object: You can object to the processing of your data at any time, in particular processing for direct marketing purposes.

If you wish to exercise your rights, please contact the contact address provided above.

9. Cookies

Our website uses cookies to improve the user experience and enable certain functions. These are small text files that are stored on your device. Some of the cookies used are automatically deleted when you close the browser (so-called session cookies), others remain stored on your device and enable us to recognize your browser the next time you visit (persistent cookies).

You can restrict or completely disable the use of cookies in your browser settings. However, this may result in some functions of our website no longer being fully available.

10. Google Analytics and other analysis tools

Our website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses cookies to help the website analyze how users use the site. The information generated by the cookie about your use of the website is usually transferred to a Google server in the USA and stored there. We have activated IP anonymization on our website, so your IP address will be shortened beforehand within the EU or European Economic Area.

You can prevent cookies from being saved by setting your browser software accordingly. You can also prevent Google from collecting data generated by the cookie and relating to your use of the website (including your IP address) by downloading and installing the available browser plug-in.

11th Newsletter

If you subscribe to our newsletter, we will use your email address to regularly send you information about our offers. You can unsubscribe from the newsletter at any time using the unsubscribe link in the email or by notifying us.

12. Changes to this Privacy Policy

We reserve the right to change this privacy policy at any time to adapt it to current legal requirements or changes to our services. The current version will be available on our website.

13. Contact

If you have any questions about data protection or would like to exercise your rights, please contact:

Fleurs de Lou
Am Lochenweiher 16, 8906 Bonstetten
info@fleursdelou.ch
445520322

imprint

Information in accordance with Section 5 of the Telemedia Act (TMG) and Article 3, Paragraph 1, Letter s of the Swiss Federal Act against Unfair Competition (UWG):

Fleurs de Lou (Guggenbühl Plants AG)
[Owner / Managing Director: Lars Küng
Am Lochenweiher 16
8906 Bonstetten
Switzerland

Contact:

Phone: 0445520322
E-Mail: info@fleursdelou.ch
Website: www.fleursdelou.ch

Entry in the commercial register:

Registered in the Commercial Register of the Canton of Zurich
Commercial register number: CH-020.3.910.993-5

VAT identification number (UID)

VAT identification number according to Section 27a of the VAT Act: CHE-106.304.410

Responsible for the content according to § 18 para. 2 MStV / Art. 2 para. 1 UWG:

Lars Küng
Am Lochenweiher 16
8906 Bonstetten
Switzerland

Liability for Content

As a service provider, we are liable for own contents of these websites according to Sec. 7, paragraph 1 German Telemedia Act (TMG) and Art. 2, paragraph 1 German Unfair Competition Act (UWG). However, according to Sec. 8 to 10 German Telemedia Act (TMG) and Art. 3 German Unfair Competition Act (UWG), as a service provider we are not obligated to permanently monitor submitted or stored information or to search for evidences that indicate illegal activities.

Obligations to remove information or to block the use of information in accordance with general laws remain unaffected. In this case, liability is only possible at the time of knowledge about a specific violation of law. If we become aware of such violations of law, we will remove this content immediately.

Liability for Links

Our offer contains links to external third-party websites over whose content we have no influence. We therefore cannot accept any liability for this external content. The respective provider or operator of the pages is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal content was not recognizable at the time of linking.

However, permanent monitoring of the content of linked pages is not reasonable without concrete evidence of a legal violation. If we become aware of any legal violations, we will remove such links immediately.

copyright

The content and works on these pages created by the site operators are subject to Swiss copyright law. Duplication, processing, distribution and any type of exploitation outside the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of this page are only permitted for private, non-commercial use.

Insofar as the content on this site was not created by the operator, the copyrights of third parties are respected. In particular, third-party content is marked as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. If we become aware of any infringements, we will remove such content immediately.